Public Relations Activities of Jasa Raharja South Sumatra in Improving Image Through Partnership Programs
DOI:
https://doi.org/10.36668/qak2e384Abstract
This study discusses the public relations activities of PT Jasa Raharja (Persero) South Sumatra Branch in improving the company’s image through partnership programs. This research uses a descriptive qualitative method with observation, interviews, and documentation as data collection techniques. The study applies Organizational Information Theory (OIT) by Karl Weick. The results show that public relations activities are carried out through partnership programs, cross-institutional collaboration, social activities, and social media publications. Supporting factors include management support, internal coordination, external collaboration, and the use of digital media. The partnership program has succeeded in strengthening the company’s positive image in the public eye
References
Anggraeni, H., Firia, S., & Ningsih, D. S. (2025). Transformation of Early Childhood Education Curriculum : The Role of Digital Literacy in the 21st Century. 1(2), 107–118.
Ardiansyah, S. (2025). Digital-Based Learning Innovations to Improve Student Literacy in the Society 5 . 0 Era. 1(1), 36–43.
Arif Rachman, Y., & Barmawi, B. (2019). Komunikasi Organisasi Dalam Membangun Citra Positif Perusahaan. Dakwah Dan Komunikasi, 10(1), 101–113. http://syekhnurjati.ac.id/jurnal/index.php/orasi
Aryfien, W. N., Ragil, I., & Atmojo, W. (2025). Interactive Learning Media for Better Learning Outcomes in Elementary School : A Systematic Literature Review. 12(1), 132–147. https://doi.org/10.53400/mimbar-sd.v12i1.82323
Benefits, I. T., Anwer, M., Massey, A. R., Mussawar, B., & Javeid, U. (n.d.). Social science review archives. 1174–1182.
Biesta, G. (2020). What constitutes the good of education ? Reflections on the possibility of educational critique. Educational Philosophy and Theory, 0(0), 1–5. https://doi.org/10.1080/00131857.2020.1723468
Cahyanto, B., Amarlita, D. M., & Dewi, D. K. (2025). Problem-Based Learning : A Catalyst for the Development of Students ’ Critical Thinking and Science Process Skills. 8(2), 423–443. https://doi.org/10.24014/jnsi.v8i2.36551
Development, F. (2023). Educia Journal. 1(2), 27–35.
Dinata, F. R., & Kuswadi, A. (2025). Pengembangan Media Pembelajaran Interaktif Berbasis AI untuk Pembelajaran PAI di MI Roudhotu Tolibin Pisang Indah. 1(2), 1–9.
Dinata, F. R., Kuswadi, A., Sutomo, E., & Wulandari, E. (2025). Konsep Kurikulum Cinta sebagai Landasan Pembentukan Karakter Islami Anak Usia Dini. 1(1), 13–18.
Ediyanto, E., Zulkipli, Z., Sunandar, A., & Yunus, M. (2025). Triangulation in Educational Research : A Literature Review (Issue Icemt 2024). Atlantis Press SARL. https://doi.org/10.2991/978-2-38476-370-2
Gammelgaard, B. (2017). Editorial : the qualitative case study. https://doi.org/10.1108/IJLM-09-2017-0231
Hadi, M. S. (2018). Implementasi Model Pengembangan Multiple Intellegence Dalam Meningkatkan Kecerdasan Natural Peserta Didik Melalui Metode Project Based Learning Di Kelas X Manpk Yogyakarta Pada Mata Pelajaran Fikih. 152. https://digilib.uin-suka.ac.id/id/eprint/33289/
Hadi, M. S., Abrori, M. S., & Zahra, D. N. (2020). Pengembangan Multimedia Interaktif Macromedia Flash Profesional 8 Pada Pembelajaran Al-Qur’an Hadis Kelas X Semester Genap Di Man 1 Yogyakarta. At-Tajdid : Jurnal Pendidikan Dan Pemikiran Islam, 3(2), 148. https://doi.org/10.24127/att.v3i2.1123
Hadi, M. S., Amalia, M., Rose, S., Tinggi, S., Islam, A., & Syuhada, M. (2025). Heutagogical Self-Directed Learning in an Indonesian Islamic Senior High School : Teacher Scaffolding , Digital Practices , and Policy Implications. 5(2), 239–252. https://doi.org/10.14421/hjie.52-08
Hadi, M. S., Amrullah, A. K., & Anwar, K. (2024). Journal of Islamic Scriptures in Non-Arabic Societies Membentuk Peserta Didik Menjadi Pribadi Ulul al-bab Prespektif. 1(1), 61–62.
Hadi, M. S., Setiawan, V., & Hidayah, P. M. (2025). The Effect of Implementing Deep Learning on Improving Students ’ Cognitive Abilities in the Independent Curriculum at Yogyakarta High Schools. 7(1). https://doi.org/10.25217/jrie.v7i1.5637
Handin, R., & Puspasari, D. (2020). Peran Humas Dalam Meningkatkan Citra Positif Pada Badan Pengembangan Sumber Daya Manusia (BPSDM) Provinsi Jawa Timur. Jurnal Pendidikan Administrasi Perkantoran (JPAP), Volume 8(3), 458–467. https://journal.unesa.ac.id/index.php/jpap
Haningsih, S., Nudin, B., Harimurti, S. M., & Zainuddin, N. (2026). Managing Educational Quality in Islamic Senior High Schools : Academic Character Integration through Strategic Education Management. 5, 259–273. https://doi.org/10.59373/kharisma.v5i2.138
Johnson, R. T. (n.d.). We are IntechOpen , the world ’ s leading publisher of Open Access books Built by scientists , for scientists TOP 1 % Learning.
Koehler, M. J. (2008). Introducing Technological Pedagogical Content Knowledge Punya Mishra 1. 1–16.
Mataram, M., & Mataram, M. (n.d.). The effectiveness of jigsaw technique in teaching writing descriptive text (1). 1, 117–136.
Mihr, A. (2006). Semi-structured interviews with non-state and security actors. https://doi.org/10.4324/9781315669830-6
Morissan. (2018). Teori Komunikasi Individu Hingga Massa (4th ed.). Prenadamedia Group.
Naningsih, D., & Ekowati P, S. (2022). Peran Humas Dalam Meningkatkan Citra Muslimahdaily.com Melalui Media Sosial Instagram. IKON Jurnal Ilmu Komunikasi, 27, 122–129. https://core.ac.uk/download/pdf/335077620.pdf
Of, B., With, P., & Psychology, C. (2021). Sallehuddin bin md yusof.
Putri, A. N., & Utama, C. (2024). Effectiveness of Jigsaw Cooperative Learning Model on Communication Skills of Elementary School Students : SLR.
Ruming, N., & Mcfarland, L. (2021). ‘ When we sat together , it just worked ’ : Supporting individual and collaborative re fl ective practice in a team of early childhood educators. https://doi.org/10.1177/18369391211052683
Santi, T. K. (2023). The Exploration of the Surrounding Nature Approach with the Discovery Learning Model for Biology Learning Outcomes. 9(6), 4443–4449. https://doi.org/10.29303/jppipa.v9i6.3508
Solang, J., Yunus, M., Rukmini, B. S., & Childhood, E. (2024). The Journal of Academic Science. 1(4).
Tajik, O., Golzar, J., & Noor, S. (2024). Purposive Sampling. 2(December), 1–9.
Tangkin, W. P., Fauziah, P. Y., & Silitonga, B. N. (2025). Parenting In The Digital Era : Indonesia Parents ’ Adaptation To Technology. 7(2), 804–816.
Thornhill-miller, B., Camarda, A., Mercier, M., Burkhardt, J., Morisseau, T., Bourgeois-bougrine, S., Vinchon, F., Hayek, S. El, Augereau-landais, M., Mourey, F., Feybesse, C., Sundquist, D., & Lubart, T. (2025). Creativity , Critical Thinking , Communication , and Collaboration : Assessment , Certification , and Promotion of 21st Century Skills for the Future of Work and Education.
Tsalatsatunnisa, G., Prajoko, S., Radian, M., & Alamsyah, N. (2025). Pengaruh PBL dengan Pendekatan Jelajah Alam Sekitar ( JAS ) terhadap Motivasi dan Hasil Belajar Kognitif Peserta Didik pada Materi Perubahan Lingkungan ( The Influence of PBL with the Environmental Exploration Approach ( JAS ) on Students Motivation and Cognitive Learning Outcomes on Environmental Change Material ). 11, 189–205.
Umami, A., & Syahriza, R. (2022). Analisis Kualitas Pelayanan Terhadap Klaimen PT Jasa Raharja Cabang Sumatera Utara. PUBLIKA : Jurnal Ilmu Administrasi Publik, 8(1), 33–42. https://doi.org/10.25299/jiap.2022.vol8(1).9201
Wahyuni, N., Putri, D. K., Widiyastuti, S., Siburian, H. K., & Saputra, D. G. (2024). The Impact of Social Media on the Learning Process of Children Aged 6-12 Years Old. 3(April), 29–42.
Warren, C. V., & Bell, R. (2022). The Role of Context in Qualitative Case Study Research : Understanding Service Innovation.
Yuniendel, R. K., Basit, A., Zalnur, M., Ingriza, R., Islam, U., Imam, N., & Padang, B. (2026). JIGSAW COOPERATIVE LEARNING MODEL FOR ENHANCING STUDENT INTEREST AND LEARNING OUTCOMES IN ISLAMIC CULTURAL HISTORY. 7(1), 247–265.
Zuva, J., Mutseekwa, C., Slate, J. R., Rachid, B., Kahare, M. L., & Takona, J. P. (2025). Enhancing Early Childhood Cognitive Development through Play-Based Learning : A Case Study. 2(November), 159–171.
Downloads
Published
Issue
Section
License
Authors who publish in AL-MANAR: Jurnal Komunikasi dan Pendidikan Islam agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work. (See The Effect of Open Access)
