The Influence of Self-Concept on Interpersonal Communication Skills and Its Impact on Employee Performance at BPOM Bandar Lampung
DOI:
https://doi.org/10.36668/0pqv0k05Abstract
The background of this research is based on the gap between the ideal communication conditions and the empirical reality in the field, which is indicated by interpersonal communication constraints of 15.20% and egocentrism tendencies of 22.40%. This study aims to analyze the influence of self-concept on interpersonal communication skills and its impact on employee performance at BBPOM Bandar Lampung. This study uses a quantitative approach with a survey method of 101 respondents using a total sampling technique. Data analysis was carried out using path analysis. The results of the study indicate that self-concept has a positive and significant effect on interpersonal communication of 68.50%. Simultaneously, self-concept and interpersonal communication influence employee performance with a coefficient of determination (R²) of 0.80 or 80%. Partially, self-concept has a direct effect on performance of 31.02%, while interpersonal communication has an effect of 14.22%. In addition, interpersonal communication is proven to significantly mediate the effect of self-concept on performance with an indirect effect contribution of 17.38%. These findings indicate that self-concept is a key psychological factor that not only directly influences performance but also through improving the quality of interpersonal communication. The implications of this research emphasize the importance of developing self-concept and strengthening interpersonal communication in improving employee performance, particularly in public organizations with complex intergroup communication dynamics.
References
Ari, M.Y. (2020). Pengaruh Konsep Diri dan Keterlibatan Kerja terhadap Kinerja Karyawan PT Smailing Tour. Jurnal Manajemen, Universitas Bali.
https://ejournal.undiksha.ac.id/index.php/JMI/article/view/38445
Bandura, A. (1977). Social learning theory. Englewood Cliffs, NJ: Prentice-Hall.
Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood Cliffs, NJ: Prentice-Hall.
Creswell, J. W., & Creswell, J. D. (2023). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (6th ed.). Thousand Oaks, CA: SAGE Publications.
Desmita, D., Suyatna, A., & Nasution, R. (2017). Psikologi Perkembangan Peserta Didik. Bandung: Remaja Rosdakarya.
Devito, J. A. (2016). The Interpersonal Communication Book (13th ed.). Pearson Education.
Djaali. (2021). Metodologi Penelitian Kuantitatif (B. S. Fatmawati (ed.)). PT. Bumi Aksara.
Erdiansyah, R., Juliana k (2020). Pengaruh konsep diri dan self disclosure terhadap kemampuan komunikasi interpersonal mahasiswa. Koneksi, 4(1), 29. https://www.academia.edu/download/71655677/5077.pdf
Ghozali, I. (2021). Aplikasi Analisis Multivariate dengan Program IBM SPSS 26. Semarang: Badan Penerbit Universitas Diponegoro.
Habibi, F. (2023). Improving Self-Concept through Effective Interpersonal Communication Abilities. Jurnal Ilmu Komunikasi IAIM Metro Lampung. https://journal.iaimnumetrolrosadiampung.ac.id/index.php/ji/article/view/2710
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). Cengage.
Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach (2nd ed.). Guilford Press.
Hulu, A (2023) Pengaruh Komunikasi Terhadap Kinerja Pegawai Pt Bank Sumut Cabang Telukdalam. Curve Elasticity: Jurnal Pendidikan Ekonomi (2023) 4(1) 80-92
Kusuma, L., Murwaningsih, T., & Ninghardjanti, P. (2023). Pengaruh konsep diri dan lingkungan teman sebaya terhadap kemampuan komunikasi interpersonal siswa OTKP SMK Negeri 1 Karanganyar. Jurnal Informasi dan Komunikasi Administrasi Perkantoran, 7(6), 545-552. https://dx.doi.org/10.20961/jikap.v7i6.73700
Mehta & Patel. (2010). IBM SPSS Statistiks 19 Exact tests. IBM Corporation.
Muljanto, M. (2021). Pengaruh Konsep Diri dan Komunikasi Interpersonal terhadap Kesiapan Kerja. Jurnal Psikoneo, 1(1). https://ocs.unmul.ac.id/index.php/psikoneo/article/view/5678
Nofel. (2024). Laporan Survey Internal Pegawai BBPOM Bandar Lampung Tentang Solusi Untuk Meningkatkan Nilai BerAKHLAK; Harmonis [unpublished internal report] oleh NCT (Novelty Training and Consulting). BBPOM Bandar Lampung.
Novianti, B., Perkembangan, K. P., Anak, P., Dini, U., Yohanes, I., & Komunitas, K. P. (2015). Nomor 2 Desember. JPPK, 1, 116–124. https://media.neliti.com/media/publications/126693-ID-tinjauan-konsep-diri-dan-dimensinya-pada.pdf
Pratiwi, R. (2021). Konsep Diri dan Komunikasi Interpersonal Mahasiswa. Yogyakarta: Universitas Negeri Yogyakarta. Diakses dari https://journal.uny.ac.id/index.php/informasi/article/download/15035/pdf/37123
Rahadianto et al (2024). Hubungan Antara Konsep Diri Dan Kemampuan Komunikasi Dengan Kemampuan Adaptasi Pegawai Baru Di Perusahaan Perbankan. Jurnal Interaksi Online. https://ejournal3.undip.ac.id/index.php/interaksi-online/article/view/45191
Rakhmat, J. (2019). Psikologi Komunikasi. Jakarta: Rajawali Press.
Robbins, P.S., & Judge, A. T. (2019). Perilaku Organisasi, ed.16 diterjemahkan oleh: Ratna dan Febriella. Salemba Empat.
Rogers, C. R. (2004). On Becoming a Person: A Therapist's View of Psychotherapy. Britania Raya: Constabel.
Rogers, C. R. (2004). A Theory of Therapy, Personality and Interpersonal Relationships. New York: McGraw-Hill.
Rosadi, M.R. (2022). Pengaruh Konsep Diri terhadap Komunikasi Interpersonal. Jurnal Komunikasi Universitas. https://journal.upy.ac.id/index.php/pkn/article/download/2524/pdf/6158
Sampthirao, P. (2016). Self-concept and Interpersonal Communication. The International Journal of Indian Psychology, 3(2), 116–122. https://oaji.net/articles/2016/1170-1463651532.pdf
Silvia, R. (2024). Komunikasi Interpersonal, Konsep Diri Dan Stres Kerja Terhadap Kinerja Karyawan. Jurnal E-Bis, 8(1), 60-74. https://archive.umsida.ac.id/index.php/archive/preprint/view/4028/28538
Sinha, E. (2023). Individual Self-Concept and After-Hours Work Behavior. Scientific Reports, 2023. https://www.sciencedirect.com/science/article/pii/S2590291123000566
Sitepu, N. (1994). Analisis Jalur (Path Analysis). FMIPA Universitas Padjajaran. Bandung.
Sugiyono. (2023). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Suhendro, et all (2022). Pengaruh Komunikasi Efektif Terhadap Kinerja Karyawan CV Centrum Tekhnik Diesel Jakarta. Gandiwa Jurnal Komunikasi
Sumarni (2021). Hubungan Konsep Diri dengan Kinerja Perawat di RSUD Bantul. https://ejournal.almaata.ac.id/index.php/IJHAA/article/view/2040
Ubaidillah, M.S. (2025). Analisis Komunikasi Interpersonal Antar Pegawai pada Bidang Kepegawaian DPU Bina Marga Provinsi Jawa Timur. https://jicnusantara.com/index.php/jiic/article/view/3406.
Wulandari, T. A. (2014). Hubungan Antara Konsep Diri Dengan Keefektivan Komunikasi Antarpribadi: Studi pada Anggota AIESEC Local Committee (LC) Bandung. Jurnal Kajian Komunikasi, 2(2), 200-206. https://jurnal.unpad.ac.id/jkk/article/view/7386
www.pom.go.id (Website Badan Pengawas Obat dan Makanan RI). Diakses pada 7 November 2025.
Zacharias, T., & Laurens, S. (2024). Kinerja Pegawai: Interaksi Konsep Diri dan Lokus Kendali. Syntax Idea, 6(8), 3437-3449. https://jurnal.syntax-idea.co.id/index.php/syntax-idea/article/view/4290
Downloads
Published
Issue
Section
License
Authors who publish in AL-MANAR: Jurnal Komunikasi dan Pendidikan Islam agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work. (See The Effect of Open Access)
How to Cite
