Co-Creation in Public Relations: The Strategic Role of Students as Agents in Building Brand Equity at SMKN 7 Rejang Lebong

Authors

  • M Ramadani Institut Agama Islam Negeri Curup, Indonesia
  • Nandini Titi Rahayu Institut Agama Islam Negeri Curup, Indonesia
  • Melsa Oktapia Institut Agama Islam Negeri Curup, Indonesia
  • Irwan Fathurrochman Institut Agama Islam Negeri Curup, Indonesia https://orcid.org/0000-0002-8878-1387

DOI:

https://doi.org/10.36668/jal.v14i2.1553

Abstract

Digital transformation has driven the evolution of students' roles from passive objects to active agents in the public relations of educational institutions, which is in line with the concept of co-creation that emphasises student participation in building the brand equity of educational institutions. This study aims to analyse the mechanisms of public relations co-creation through the strategic role of students and its integration with industry partnerships in building brand equity at SMKN 7 Rejang Lebong. The method used is a qualitative case study with in-depth interviews, participatory observation, and document analysis at SMKN 7 Rejang Lebong. This study suggests that students play a role as storytellers, advocates, and authentic voices who contribute significantly to increasing brand awareness, as evidenced by student enrolment reaching 338 students in 2025 and perceived quality. This study emphasises the conceptualisation of students as strategic PR agents within a co-creation framework, where the student-led co-creation model offers a new approach to vocational education PR.

References

Aaker, David A. Managing Brand Equity: Capitalizing on the Value of a Brand. 1st ed. The Free Press, 1991.

Aggarwal, Neha, and Dr Meenakshi Gujral. ‘IMPACT OF ONLINE REVIEWS AND TESTIMONIALS ON STUDENTS’ CHOICE OF HIGHER EDUCATION INSTITUTIONS.’ LEX LOCALIS 23 (2025).

Avila-Garzon, Cecilia, and Jorge Bacca-Acosta. ‘Thirty Years of Research and Methodologies in Value Co-Creation and Co-Design’. Sustainability 16, no. 6 (2024): 2360. https://doi.org/10.3390/su16062360.

Basile, Vincenzo, Amélia Brandão, and Mariana Ferreira. ‘Does User-Generated Content Influence Value Co-Creation in the Context of Luxury Fashion Brand Communities? Matching Inclusivity and Exclusivity’. Italian Journal of Marketing 2024, no. 4 (2024): 419–44. https://doi.org/10.1007/s43039-024-00103-9.

Bohara, Sailaja, Vashali Bisht, Pradeep Suri, Diksha Panwar, and Jyoti Sharma. Review and Bibliometric Analysis. 2024.

Bryant, Peter. ‘Student Experience and Digital Storytelling: Integrating the Authentic Interaction of Students Work, Life, Play and Learning into the Co-Design of University Teaching Practices’. Education and Information Technologies 28, no. 11 (2023): 14051–69. https://doi.org/10.1007/s10639-022-11566-8.

Cambra-Fierro, Jesús J., María Fuentes-Blasco, Rocío Huerta-Álvarez, and Ana Olavarría. ‘Customer-Based Brand Equity and Customer Engagement in Experiential Services: Insights from an Emerging Economy’. Service Business 15, no. 3 (2021): 467–91. https://doi.org/10.1007/s11628-021-00448-7.

Chan, Henry M. H., and Vincent W. S. Cho. ‘An Empirical Study: The Impact of Collaborative Communications on New Product Creativity That Contributes to New Product Performance’. Sustainability 14, no. 8 (2022): 4626. https://doi.org/10.3390/su14084626.

Cingillioglu, I., U. Gal, and A. Prokhorov. ‘Social Media Marketing for Student Recruitment: An Algorithmically Sequenced Literature Review’. Journal of Marketing for Higher Education 34, no. 2 (2024): 1101–23. https://doi.org/10.1080/08841241.2023.2177789.

Ertz, Myriam. ‘Co-Creation’. Encyclopedia 4, no. 1 (2024): 137–47. https://doi.org/10.3390/encyclopedia4010012.

Foroudi, Pantea, Alireza Nazarian, Sayabek Ziyadin, et al. ‘Co-Creating Brand Image and Reputation through Stakeholder’s Social Network’. Journal of Business Research 114 (June 2020): 42–59. https://doi.org/10.1016/j.jbusres.2020.03.035.

Foroudi, Pantea, Qionglei Yu, Suraksha Gupta, and M. Foroudi. ‘Enhancing University Brand Image and Reputation through Customer Value Co-Creation Behaviour’. Technological Forecasting and Social Change, ahead of print, 1 January 2019. https://doi.org/10.1016/j.techfore.2018.09.006.

France, Cassandra, D. Grace, Joseph Lo Iacono, and Joan Carlini. ‘Exploring the Interplay between Customer Perceived Brand Value and Customer Brand Co-Creation Behaviour Dimensions’. Journal of Brand Management 27 (April 2020): 466–80. https://doi.org/10.1057/s41262-020-00194-7.

Gede, IGusti Ketut, Kadek Eni Marhaeni, IWayan Putrana, NiMade Kariati, and IGusti Agung Mirah Sanjiwani. ‘The Use Of Social Media For Digital Marketing Strategies In Vocational Education (Case Study: Politeknik Negeri Bali)’. In Proceedings of the International Conference on Applied Science and Technology on Social Science 2022 (iCAST-SS 2022), edited by Amiril Azizah and Emma Dwi Ariyani, vol. 719. Advances in Social Science, Education and Humanities Research. Atlantis Press SARL, 2022. https://doi.org/10.2991/978-2-494069-83-1_37.

Geurts, Esther M. A., Rianne P. Reijs, Hélène H. M. Leenders, Maria W. J. Jansen, and Christian J. P. A. Hoebe. ‘Co-Creation and Decision-Making with Students about Teaching and Learning: A Systematic Literature Review’. Journal of Educational Change 25, no. 1 (2024): 103–25. https://doi.org/10.1007/s10833-023-09481-x.

Hajli, Nick, Mohana Shanmugam, Savvas Papagiannidis, Debra Zahay, and Marie-Odile Richard. ‘Branding Co-Creation with Members of Online Brand Communities’. Journal of Business Research 70 (January 2017): 136–44. https://doi.org/10.1016/j.jbusres.2016.08.026.

Heryani, Yani, Lili Adi Wibowo, and Muhamad Arief Ramdhany. ‘A Model of Co-Creation Strategy Implementation in Supporting the Performance of Vocational Schools in West Java’. In Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023), edited by Ratih Hurriyati, Lili Adi Wibowo, Sulastri Sulastri, and Lisnawati Lisnawati, vol. 288. Advances in Economics, Business and Management Research. Atlantis Press International BV, 2024. https://doi.org/10.2991/978-94-6463-443-3_131.

Iglesias, Oriol, Stefan Markovic, Mehdi Bagherzadeh, and Jatinder Jit Singh. ‘Co-Creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty’. Journal of Business Ethics 163, no. 1 (2020): 151–66. https://doi.org/10.1007/s10551-018-4015-y.

Laundon, Melinda, Penny Williams, and Jannine Williams. ‘Benefits of Co-Creating Higher Education Learning Resources: An Industry Participant Perspective’. The Australian Educational Researcher 51, no. 4 (2024): 1627–46. https://doi.org/10.1007/s13384-023-00656-2.

Leem, Byung–Hak. ‘An Effect of Value Co-Creation on Student Benefits in COVID-19 Pandemic’. International Journal of Engineering Business Management 13 (January 2021): 18479790211058320. https://doi.org/10.1177/18479790211058320.

Macapugay, Kirin, and Benjamin Nakamura. ‘The Student Empowerment through Narrative, Storytelling, Engagement, and Identity Framework for Student and Community Empowerment: A Culturally Affirming Pedagogy’. Genealogy 8, no. 3 (2024): 94. https://doi.org/10.3390/genealogy8030094.

Mariah, Siti, Anggri Sekar Sari, Alfat Kaharsyah, and Prihatin Saraswati. ‘The Role of Industry Partnerships in Advancing Vocational Training Programs: Challenges and Opportunities’. The Journal of Academic Science 2, no. 2 (2025): 605–15. https://doi.org/10.59613/pq1fhe34.

Merrilees, B., Dale Miller, and Raisa Yakimova. ‘Building Brands through Internal Stakeholder Engagement and Co-Creation’. Journal of Product & Brand Management, ahead of print, 1 February 2021. https://doi.org/10.1108/jpbm-03-2020-2784.

Mvondo, Gustave Florentin Nkoulou, Fengjie Jing, Khalid Hussain, Shanshan Jin, and Muhammad Ahsan Ali Raza. ‘Impact of International Tourists’ Co-Creation Experience on Brand Trust, Brand Passion, and Brand Evangelism’. Frontiers in Psychology 13 (March 2022). https://doi.org/10.3389/fpsyg.2022.866362.

Nguyen, Hoang Sinh. ‘The Impact of Value Co-Creation Behavior on Customer Loyalty in the Service Domain’. Heliyon 10, no. 9 (2024): e30278. https://doi.org/10.1016/j.heliyon.2024.e30278.

Okuogume, Anthony, and Nuria Toledano. ‘Co-Creation in Sustainable Entrepreneurship Education: Lessons from Business–University Educational Partnerships’. Sustainability 16, no. 6 (2024): 2272. https://doi.org/10.3390/su16062272.

Pawar, Sanjay Krishnapratap. ‘Social Media in Higher Education Marketing: A Systematic Literature Review and Research Agenda’. Cogent Business & Management 11, no. 1 (2024): 2423059. https://doi.org/10.1080/23311975.2024.2423059.

Perera, C. H., R. Nayak, and L. T. V. Nguyen. ‘Social Media Marketing and Customer-Based Brand Equity for Higher Educational Institutions: Evidence and Implications’. Journal of Marketing Management / International Journal of Educational Management, ahead of print, 2023. https://doi.org/10.1080/13527266.2022.2086284.

Prahalad, C. K., and V. Ramaswamy. Co-Creation Experiences: The next Practice in Value Creation. 2004.

Qiao, Yonggang, Xirui Yin, and Gao Xing. ‘Impact of Perceived Product Value on Customer-Based Brand Equity: Marx’s Theory – Value-Based Perspective’. Frontiers in Psychology 13 (June 2022): 931064. https://doi.org/10.3389/fpsyg.2022.931064.

R, Chakkaravarthy kumaresan, and Chandramohan S. BRAND ASSOCIATIONS UNVEILED: A THEORETICAL INQUIRY THROUGH LITERATURE SYNTHESIS. Zenodo, 1 April 2024. https://doi.org/10.5281/ZENODO.10970195.

Raaper, Rille, Mariann Hardey, Katrin Tiidenberg, and Samar Aad. ‘Negotiating Authenticity: Experiences of Student Influencers on Social Media’. Journal of Youth Studies, 28 October 2024, 1–17. https://doi.org/10.1080/13676261.2024.2419085.

Ruangkanjanases, Athapol, Ornlatcha Sivarak, Ardy Wibowo, and Shih-Chih Chen. ‘Creating Behavioral Engagement among Higher Education’s Prospective Students through Social Media Marketing Activities: The Role of Brand Equity as Mediator’. Frontiers in Psychology 13 (October 2022): 1004573. https://doi.org/10.3389/fpsyg.2022.1004573.

Succarie, Ayda. ‘Examining the Implications of Islamic Teacher Education and Professional Learning: Towards Professional Identity Renewal in Islamic Schools’. Education Sciences 14, no. 11 (2024): 1192. https://doi.org/10.3390/educsci14111192.

Sugiyono. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta, 2019.

Yaping, X. ‘University Brand: A Systematic Literature Review’. Higher Education Studies, 2023.

Yoto, Yoto, Marsono Marsono, Didik Nurhadi, and Agus Suyetno. ‘Increasing the Quality of Education in Vocational Schools Through Cooperation with Industry’. In 5th Vocational Education International Conference (VEIC 2023), edited by Adhi Kusumastuti, Samsudin Anis, Achmad Nizar Hidayanto, et al., vol. 813. Advances in Social Science, Education and Humanities Research. Atlantis Press SARL, 2024. https://doi.org/10.2991/978-2-38476-198-2_218.

Zamora-Ramos, Moises Ruben, Antonio Chamorro-Mera, and Montserrat Diaz-Mendez. ‘Student Value Co-Creation Behaviour in The Higher Education Service Ecosystem: An Empirical Exploration’. Marketing and Management of Innovations 14, no. 4 (2023): 140–50. https://doi.org/10.21272/mmi.2023.4-10.

Zarandi, Negin, A. Soares, and Helena Alves. ‘Strategies, Benefits and Barriers– a Systematic Literature Review of Student Co-Creation in Higher Education’. Journal of Marketing for Higher Education 34, no. 2 (2024): 895–919. https://doi.org/10.1080/08841241.2022.2134956.

Zhafran, Ahmad. ‘The Effect of Digital Marketing Strategy on Increasing Interest of New Students: A Case at Vocational High School in Sidoarjo’. EDUKASIA Jurnal Pendidikan Dan Pembelajaran 5, no. 2 (2024): 537–46. https://doi.org/10.62775/edukasia.v5i2.1382.

Zniva, Robert, Wolfgang Weitzl, and Christina Lindmoser. ‘Be Constantly Different! How to Manage Influencer Authenticity’. Electronic Commerce Research 23 (January 2023): 1485–514. https://doi.org/10.1007/s10660-022-09653-6.

Downloads

Published

2025-11-09

Issue

Section

Articles

How to Cite

Co-Creation in Public Relations: The Strategic Role of Students as Agents in Building Brand Equity at SMKN 7 Rejang Lebong. (2025). AL-MANAR : Jurnal Komunikasi Dan Pendidikan Islam, 14(2), 319-335. https://doi.org/10.36668/jal.v14i2.1553