Integrasi Strategi Pemasaran Jasa Pendidikan dan Quality Assurance dalam Meningkatkan Mutu serta Daya Saing Lembaga Pendidikan di Indonesia

Authors

  • Dinda Dwi Saputri Institut Agama Islam Negeri Curup, Indonesia
  • Cristin Letavia Institut Agama Islam Negeri Curup, Indonesia
  • Irwan Fathurrochman Institut Agama Islam Negeri Curup, Indonesia https://orcid.org/0000-0002-8878-1387

DOI:

https://doi.org/10.36668/jal.v14i2.1535

Abstract

Competition among educational institutions in Indonesia is becoming increasingly fierce, so that marketing educational services is not only focused on increasing the number of students, but also plays a role in ensuring service quality. Effective marketing strategies enable educational institutions to build a positive image in the eyes of the public while ensuring that educational services meet the expected quality standards. This article discusses the integration of educational service marketing strategies and quality assurance systems as an effort to improve competitiveness and the quality of educational services in Indonesia. This approach emphasizes the importance of synergy between modern marketing strategies, such as the use of digital media, strengthening communication with the community, and increasing user satisfaction through the implementation of a sustainable quality assurance system. The integration of these two aspects is believed to be capable of strengthening public trust, enhancing the reputation of institutions, and creating superior and competitive educational services. The results of this discussion are expected to contribute theoretically and practically to the development of educational marketing management, particularly in understanding the strategic role of marketing as a supporting instrument for quality assurance systems in Indonesian educational institutions.

References

Aburizaizah, Saeed Jameel. “The Role of Quality Assurance in Saudi Higher Education Institutions.” International Journal of Educational Research Open 3 (2022): 100127. https://doi.org/10.1016/j.ijedro.2022.100127.

Abrori, M Sayyidul, dan Moh. Solikul Hadi, “Integral Values in Madrasah: to Foster Community Trust in Education,” Istawa?: Jurnal Pendidikan Islam, 5.2 (2020), 160 <https://doi.org/10.24269/ijpi.v5i2.2736>

Afifah, Hana, Agus Suprapto, Nur Anisa Andina, Alhada Fuadilah, Ayu Sitanini, and Suwalli. Pemasaran Jasa, 2023.

Aprida, Oma, Ririn Trinanda, Fadilah Azis, Irwan Fathurrochman, and Nuzuar. “Analisis Peran Penting Sumber Daya Manusia Dalam Kepemimpinan Organisasi Pendidikan Islam.” Al-Manar:Jurnal Komunikasi Dan Pendidikan Islam 13, no. 1 (2024): 153–69. https://doi.org/ 10.36668/jal.v13i1.787.

Balinado, Justine Roy, Yogi Tri Prasetyo, Michael Nayat Young, Satria Fadil Persada, Bobby Ardiansyah Miraja, and Anak Agung Ngurah Perwira Redi. “The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service.” Journal of Open Innovation: Technology, Market, and Complexity 7, no. 2 (June 2021): 116. https://doi.org/10.3390/joitmc7020116.

Bardakc?, Salih. “Unveiling Scholarly Insights: Quality Assurance in Open and Distance Education.” The International Review of Research in Open and Distributed Learning 25, no. 4 (October 28, 2024): 19–37. https://doi.org/10.19173/irrodl.v25i4.7678.

Bungai, Joni, Heddy Setiawan, Feby Putra, Bayu Sakti Bayups, and Hendro Sukoco. “Digital Marketing Strategy in Education Management: Increasing School Visibility and Attractiveness.” Al-Fikrah Jurnal Manajemen Pendidikan 12 (June 30, 2024): 110–22. https://doi.org/https://doi.org/10.31958/jaf.v12i1.

Eriani, Yekti, Amrozi Khamidi, Kaniati Amalia, and Mochamad Nursalim. “Social Media Branding Strategies That Strengthen School Image Among Stakeholders.” Academia Open 10, no. 1 (June 3, 2025): 1–14. https://doi.org/10.21070/acopen.10.2025.10953.

Ertekin, Selcuk. “Digital Commons @ Georgia Southern Business School Marketing Strategies for Enrollment Challenges in the Current Environment Business School Marketing Strategies for Enrollment Challenges in the Current Environment Selcuk Ertekin,” 2024.

Eum, Seong-Won. “Effects of Digital Marketing on Departmental Choice and Awareness in Higher Education.” International Journal of Engineering Business Management 17 (May 26, 2025): 1–14. https://doi.org/10.1177/18479790251339786.

Fadholi, Muhamad, Siti Zulaikha, and Rika Karilia. “Formulating Marketing Strategies in Education: Enhancing Competitiveness and Customer Satisfaction,” 191–207. Atlantis Press SARL, 2025. https://doi.org/10.2991/978-2-38476-374-0_17.

Fahmi Husein, Moh Solikul Hadi, Edi Kurniawan, “Strategi Digital Detox untuk Siswa?: Efektivitas Pendidikan Islam melalui Program Bimbingan Konseling pada Anak SMA / SMK di Yogyakarta Penerbangan AAG Adisutjipto , penerapan strategi Digital Detox melalui program,” 13 (2024), 358–69

Fathurrochman, Irwan, Endang Endang, Dian Bastian, Meri Ameliya, and Ade Suryani. “STRATEGI PEMASARAN JASA PENDIDIKAN DALAM MENINGKATKAN NILAI JUAL MADRASAH ALIYAH RIYADUS SHOLIHIN MUSIRAWAS.” Jurnal Isema?: Islamic Educational Management 6, no. 1 (June 30, 2021): 1–12. https://doi.org/10.15575/ISEMA.V6I1.9471.

Fradito, Aditia, Suti’ah Suti’ah, and Muliyadi Muliyadi. “Strategi Pemasaran Pendidikan Dalam Meningkatkan Citra Sekolah.” Al-Idarah?: Jurnal Kependidikan Islam 10, no. 1 (2020): 12–22. https://doi.org/10.24042/alidarah.v10i1.6203.

Fransiska, J. “Perencanaan Peningkatan Kualitas Dan Kesesuaian Pendidikan Agama Islam Dengan Tantangan Revolusi Industri 4.0.” Jurnal Komunikasi Dan Pendidikan Islam 13 (2024): 370–79. http://journal.staimsyk.ac.id/index.php/almanar/article/view/1074%0Ahttp://journal.staimsyk.ac.id/index.php/almanar/article/download/1074/380.

Gambhir, Shikha, and Aditya Sharma. “A Systematic Review of Digital Marketing Strategies in Higher Education Institutions,” April 25, 2025.

Gómez-Bayona, Ledy, Alejandro Valencia-Arias, Jaime Alberto Orozco-Toro, Alexander Tabares-Penagos, and Gustavo Moreno-López. “Importance of Relationship Marketing in Higher Education Management: The Perspective of University Teachers.” Cogent Education 11, no. 1 (December 31, 2024): 2332858. https://doi.org/10.1080/2331186X.2024.2332858.

Greaves, Ellen, Deborah Wilson, and Agnes Nairn. “Marketing and School Choice: A Systematic Literature Review.” Review of Educational Research 93, no. 6 (December 15, 2023): 825–61. https://doi.org/10.3102/00346543221141658.

Greere, Anca. “Training for Quality Assurance in Higher Education: Practical Insights for Effective Design and Successful Delivery.” Quality in Higher Education 29, no. 2 (May 4, 2023): 165–91. https://doi.org/10.1080/13538322.2021.2020978.

Grewal, Dhruv, Abhijit Guha, Cinthia Beccacece Satornino, and Marc Becker. “The Future of Marketing and Marketing Education.” Journal of Marketing Education 47, no. 1 (April 6, 2025): 61–77. https://doi.org/10.1177/02734753241269838.

Hadi, Moh. Solikul, M. Sayyidul Abrori, dan Dwi Noviatul Zahra, “Pengembangan Multimedia Interaktif Macromedia Flash Profesional 8 Pada Pembelajaran Al-Qur’an Hadis Kelas X Semester Genap Di Man 1 Yogyakarta,” At-Tajdid?: Jurnal Pendidikan dan Pemikiran Islam, 3.2 (2020), 148 <https://doi.org/10.24127/att.v3i2.1123>

Hadi, Moh Solikul, Abdul Kahfi Amrullah, dan Khoerul Anwar, “Journal of Islamic Scriptures in Non-Arabic Societies Membentuk Peserta Didik Menjadi Pribadi Ulul al-bab Prespektif,” 1.1 (2024), 61–62Hamdi, Muhammad Mustafid. “Strategi Pemasaran Jasa Pendidikan Pada Pondok Pesantren.” JIEM: Jurnal of Islamic Education and Manajemen 2, no. 1 (2021): 15–30.

Hart, Patience Fubara, and Waymond Rodgers. “Competition, Competitiveness, and Competitive Advantage in Higher Education Institutions: A Systematic Literature Review.” Studies in Higher Education 49, no. 11 (2024): 2153–77. https://doi.org/10.1080/03075079.2023.2293926.

Juraerah, Erah, Anis Zohriah, and Machdum Bachtiar. “Manajemen Pemasaran Jasa Pendidikan Dalam Mempromisikan Dan Meningkatkan Daya Saing Lembaga(Studi Di Smk Bismillah Padarincang Dan Smk Darunnajah Pabuaran).” Jurnal Review Pendidikan Dan Pengajaran 6, no. 4 (2023): 458–65.

Kayyali, Mustafa. “The Evolution of Quality Assurance in Higher Education,” 1–26, 2024. https://doi.org/10.4018/979-8-3693-6915-9.ch001.

Kholifah, Amaril, Umi Arifah, Siti Ngatikoh, and Muna Fauziah. “Market Segmentation Analysis in Educational Marketing at Junior High School Level” 3, no. 3 (2025): 489–500.

Kwarteng-Amaniampong, Emmanuel. “Digital Marketing Strategies and Student Decision Making: The Role of Brand Awareness.” International Journal of Advances in Engineering and Management 6, no. 11 (2024): 301–13. https://doi.org/10.35629/5252-0611301313.

Marín-Orantes, Tania Janette, María de la Cruz del Río-Rama, Dora Aguilasocho-Montoya, and José Álvarez-García. “Impact of Marketing Mix Dimensions on the Competitiveness of University Centers.” Social Sciences & Humanities Open 12 (2025): 101864. https://doi.org/10.1016/j.ssaho.2025.101864.

Neuendorf, Kimberly A. The Content Analysis Guidebook. Edited by SAGE Publications. 4th Editio. 2455 Teller Road, Thousand Oaks California 91320: SAGE Publications, Inc, 2017. https://doi.org/10.4135/9781071802878.

Rahayu, Selvi Dewi, Fitriah Amina, Mahfud Ifendi, Sekar Puan Maharani, Puput Wulandari, Sylla, and Fira Dzumila Minsar Indah Ning Rahayu. “BAURAN PEMASARAN JASA PENDIDIKAN DI ERA DIGITAL.” An-Nadzir?: Jurnal Manajemen Pendidikan Islam Vol. 03, N (2025). https://jurnal.staiskutim.ac.id/index.php/An-Nadzir/index.

Raja Pathak. “Quality Assurance in Higher Education Marketing: Strategies for Communicating Educational Value.” Journal of Information Systems Engineering and Management 10, no. 2 (February 1, 2025): 97–107. https://doi.org/10.52783/jisem.v10i2.1415.

Ramovš, Marjeta, and Borut Milfelner. “The Importance of Educational Service Quality for Customer Satisfaction and Organizational Reputation.” Naše Gospodarstvo/Our Economy 69, no. 2 (June 1, 2023): 29–40. https://doi.org/10.2478/ngoe-2023-0009.

Rimba, Hega Naval, Noermijati Noermijati, and Fatchur Rohman. “The The Effect of Service Quality and Service Experience on Word Of Mouth (WOM) with Perceived Value As Mediation.” Journal of Business and Management Review 3, no. 11 (November 30, 2022): 783–98. https://doi.org/10.47153/jbmr311.5282022.

Rohman, Abdul, Siti Muhtamiroh, Ali Imron, and Noor Miyono. “Integrating Traditional-Modern Education in Madrasa to Promote Competitive Graduates in the Globalization Era.” Cogent Education 10, no. 2 (December 11, 2023): 2268456. https://doi.org/10.1080/2331186X.2023.2268456.

Sahrul, Siti Mujanah, and Endah Budiarti. “The Influence of Differentiation Strategy, Market-Driven and Artificial Intelligence Marketing on Sustainable Competitive Advantage With School Image as an Intervening Variable Moderate by Vocational School Culture In the City of Balikpapan.” Revista de Gestão Social e Ambiental 18, no. 9 (June 20, 2024): e07154. https://doi.org/10.24857/rgsa.v18n9-131.

Sari, Anindya Nurani Mutiara, Sri Wahyuningsih, and Muhammad Sularno. “The Effect of Service Quality and Student Satisfaction on Word of Mouth: Sekolah Tinggi Ilmu Manajemen IMMI Jakarta.” International Journal of Current Science Research and Review 06, no. 10 (October 18, 2023): 6776–83. https://doi.org/10.47191/ijcsrr/V6-i10-30.

Setiyo. “Pengaruh Penghargaan… (Setiyo) PERANAN PENJAMINAN MUTU SATUAN PENDIDIKAN DI SEKOLAH.” Institut Informatika Dan Bisnis Darmajaya Vol. 11 No, no. jurnal manajemen (2021): 91–99.

Sholeh, Muh Ibnu. “Menghadapi Persaingan Sengit Lembaga Pendidikan: Strategi Diferensiasi Dalam Pemasaran Lembaga Pendidikan Islam Di Indonesia.” Jurnal Manajemen Pendidikan Islam 1, no. 3 (2020): 192–222.

Sibawaihi, Mohd. Arifullah, Moh. Solikul Hadi, “Implementing Multicultural Education in Indonesian State Islamic Universities?: Case Studies of UIN Sunan Kalijaga and UIN Sulthan Thaha Saifuddin,” 14.1 (2025), 1–14

Story, John. “Unique Challenges of Segmentation and Differentiation for Higher Education.” Journal of Marketing for Higher Education 33, no. 1 (January 2, 2023): 20–39. https://doi.org/10.1080/08841241.2021.1874589.

Sugiyono. Metode Penelitian Kualitatif: Untuk Pendidikan Dan Manajemen. Bandung: Alfabeta, 2022.

Taufik, Muhammad, Nasrudin Harahap, Nurul Hidayati Murtafiah, Universitas Islam An Nur Lampung, Jl Pesantren, Kec Jati Agung, and Kabupaten Lampung Selatan. “Manajemen Pemasaran Pendidikan Di Era Millenial.” Journal on Education 05, no. 04 (2023): 17211–19.

Tihalimah, and Chairi Agusna. “Pemasaran Jasa Pendidikan Dalam Peningkatan Pelanggan Di SMKN 1 Pasie Raya Aceh Jaya.” Jurnal Intelektualita Prodi MPI FTK UIN Ar-Raniry 10, no. 1 (2021): 55–74.

Wantara, Pribanus. “Hubungan Pemasaran Internal Dan Kepuasan Pelanggan.” Proceeding Call For Paper, 2018, 36–42.

Wider, Walton, Foong Ping Tan, Yen Ping Tan, Jiaming Lin, Muhammad Ashraf Fauzi, Ling Shing Wong, Jem Cloyd M Tanucan, and Syed Far Abid Hossain. “Service Quality (SERVQUAL) Model in Private Higher Education Institutions: A Bibliometric Analysis of Past, Present, and Future Prospects.” Social Sciences & Humanities Open 9 (2024): 100805. https://doi.org/10.1016/j.ssaho.2024.100805.

Zakirullah, Zaki, Betul Busra Camlibel, and Haihua Ying. “Service Quality’s Impact on Educational Reputation and Students’ Happiness at Hohai University: The Mediating Role of Students’ Motivation.” Journal of Human Resource and Sustainability Studies 13, no. 01 (2025): 16–39. https://doi.org/10.4236/jhrss.2025.131002.

Zed, Mustika. Metode Penelitian Kepustakaan. Jakarta: Yayasan Obor Indonesia, 2014.

Downloads

Published

2025-10-29

Issue

Section

Articles

How to Cite

Integrasi Strategi Pemasaran Jasa Pendidikan dan Quality Assurance dalam Meningkatkan Mutu serta Daya Saing Lembaga Pendidikan di Indonesia. (2025). AL-MANAR : Jurnal Komunikasi Dan Pendidikan Islam, 14(2), 283-303. https://doi.org/10.36668/jal.v14i2.1535