Pola Komunikasi Aparatur Desa Dalam Memberikan Pelayanan Masyarakat Studi Pada Tiyuh Mekar Jaya Kecamatan Gunung Agung Kabupaten Tulang Bawang Barat
DOI:
https://doi.org/10.36668/jal.v13i02.1006Abstract
Abstract:This research aims to analyze the communication patterns of village officials in providing services to the community and identify the challenges and obstacles faced in implementing effective communication. The research method used is a qualitative method with a case study approach. Data was collected through direct observation, in-depth interviews with village officials and the community, as well as documentation analysis. This research found that effective communication patterns are characterized by clarity of information, adaptation of communication to the social and educational background of the community, as well as friendly and responsive attitudes and behavior from village officials. However, this research also identified various barriers such as differences in educational backgrounds, lack of consistency in conveying information, high workload, and linguistic barriers that reduce the effectiveness of communication. The results of this research show that although Tiyuh Mekar Jaya village officials have made efforts to implement good communication patterns, there are still significant challenges that need to be overcome to improve the quality of public services. Recommendations include increasing communication skills training, improving internal communication systems, and adopting a more inclusive and adaptive communication approach. In this way, village officials' communication patterns can be improved to support more effective and responsive public services.
Keywords:, Village officials, Community services, Effective communication
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